Oct 19 2011

Fix your iPhone, or any phone, in Saigon

Published by at 12:19 pm under Phone & internet


For my generation, cell or mobile phones are like extensions of our bodies. Thus, even when I moved half-way across the globe, I could not be separated from my iPhone. I tried, but I couldn’t do it. If you’re anything like me, you too will have your phone in hand when you stroll off your plane. The only problem with phones is that they have a tendency to break and, when you’re in a different country, that can put you in a sticky situation.

Little did I know, these clouds would cause problems.

Little did I know, these clouds would cause problems.

I recently joined Saigon Cycles on a 75km bike ride through HCMC rice paddies. For me, it was definitely one for the record books and worth every minute of excruciating biking. The only problem with the ride was, at about the halfway point, there was a torrential downpour, soaking me to the bone. Also soaked: my backpack and all its contents, which included my trusty iPhone.

It turns out that my poor phone would never be the same after my valiant ride, as its backlight no longer functioned. I tried the usual resets and restores then realised that my problem was more serious. But I wasn’t ready to give up on the phone altogether; I had all my trusty apps backed up on my computer, and the phone still technically worked, I just couldn’t see things on the screen. Phone and computer repair shops are a dime a dozen in Saigon, so I hit the streets to find someone who could fix my phone.

It seems like every street in the city has some sort of electronic repair shop but finding one that is reputable is a bit of a crapshoot. I shopped around and found the quotes to fix my phone varied greatly and ran on the high side; 2.5 million VND and you’d need my phone for at least three days? [Ed: Hey, Apple in Jakarta had mine for THREE WEEKS during its warranty period!]

Maybe there was something lost in translation but that didn’t seem like a good deal. It seems like the only way to find a good service shop is to talk to people who have been in the same boat as you and had a good experience. I decided to hit the social networks and ask for some help.

My hero!

My hero!

After a friend’s recommendation, I headed down 3 Thang 2 Street, sometimes referred to as Doung 3-2 or Ba Thang Hai, in District 10 to Gaikien Services. The shop has a service centre feel to it but, unlike some of the other shops I visited, it employed several technicians and there were plenty of people who spoke English. Here they not only specialise in servicing Apple products, they also service most other phone manufacturers, including HTC.

They sat me down, popped my screen off and got busy figuring out what was wrong with my cherished phone. After about 20 minutes of tinkering they replaced the parts and my iPhone was as good as new. Plus they cleaned years of built up gunk from the cracks of the phone. The final bill: 900,000 VND. Obviously not every repair will be as quick, so they may ask to hold your phone overnight. Still, the prices will be reasonable and they will go over them with you beforehand.

My phone is fixed and I once again feel complete! If you’re in the same boat as I was, give them a try and they should help get you back together.

Giakien Services
352 3 Thang 2, District 10
T: (08) 3502 2999
www.giakien.com

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5 responses so far

5 Responses to “Fix your iPhone, or any phone, in Saigon”

  1. Alexon 18 Dec 2011 at 7:01 am

    Thanks so much for this. Dropped my iphone last night from the balcony of chill skybar to the terrace probably 5 metres below (yes i was pissed). Thought it was a goner but had the same issue as you – no display but phone could sync with computer and seemed fine internally. Flying out of Saigon tonight and thought getting it repaired before i leave at a reasonable price would be almost impossible. But found your post and Giakien fixed me up with a new display in 10 minutes for 700,000. Huge relief! Thankyou.

  2. Angelaon 18 Dec 2011 at 5:02 pm

    Glad it worked out! I thought changing a screen would take a lot more work.

  3. Simonon 01 Mar 2012 at 1:00 pm

    Thanks for the post, brought my iPhone 4 in today to get the home button replaced. It’s been wrecking my head for ages and I was quoted €50 euro to get it fixed at home in Ireland. Walked in and a technician took it appart in front of me. Really looked like he knew what he was at , the whole phone has to be disassembled to get to the home button. He had it repaired and tested in about 20 minutes. 350,000 vnd (about 16 euro!). Then got a front an back screen cover put on for 100,000 vnd. Perfect fit and no air bubbles. I’ve never been able to do that! Great service and thanks for the advice.

  4. Wouter Iliohanon 12 Sep 2013 at 8:56 am

    Thank you very much for sharing your iPhone repair experience and making this blog post. We were on holiday in Vietnam and when we were in Hoian the home button of the iPhone4 gave us some trouble and a day later it did not work anymore. Two days later we would travel to Saigon so i decided to search for iPhone repair in Saigon and found this blog. After we arrived in Saigon I went to the store and asked for iPhone repair. The guy looked at the phone for a couple of seconds, tried the home button and looked at the 30-pins connector. Ah he said and took a tweezers and pulled a large pile of dirt out of the connector. After he cleaned it he gave it back to me and said “it good now”. I asked what’s the charge and they told me “no charge”. Good service and nice people.
    The phone is working again and we can travel further without worries.

  5. Seonaon 11 Aug 2014 at 9:55 am

    Just wanted to let you know we followed your advice and went here after alcohol based suncream exploded in our hand luggage. This managed to get in out passports and our iPhones!
    They were very quick and charged 800.000Dong for a new screen and clean out for my boyfriend’s iPhone 4, and 300,000Dong for a clean out and new speakers for my iPhone 5. Was very pleased with their service and their English was excellent.
    Would highly recommend. They tested it fully before we left too!

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