Travel agent experience in Myanmar
3rd November, 2013
Grand lotus travel Agent. be careful
Avoid using Grand lotus Travel in Yangon as they are prone to misrepresenting itinerary descriptions and commitments. We were shortchanged on hotels description's, had to negotiate very hard to get our choice of accomodations. Since we prepaid it was stressful and challenging.
They made an offer to give a balloon ride in Bagan then denied it completely. We have six written quotes which they stated meant nothing as the last email attachment did not include it. This attachment came one week prior to the start if the trip, and no reference was highlighted or made to the fact that it was missing. This was after full deposits were made six weeks earlier
Hotel in inle was described as being in the water and after a 45 minute boat ride. It certainly was near water but turned out to be near a canal drain.
Airport Taxi pick up was promised but it took six weeks to resolve the issue that a couple of tour members were arriving on different flights.
Other issues were resolved after much negotiations, not a pleasant issue when in holiday.
Did we loose money on the tour; not really except for the missing balloon ride but the headache was there when you face issues during a trip in a foreign country.
We stayed at the amazing hotel in inle and no website is available. The hotel itself was OK and we have no complaints about it. Staff there is excellent and always ready to be of assistance. Very very gracious.
Travel agency was recommended by a friend of friend from Europe
#1 Posted: 3/11/2013 - 03:00
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