Southeast Asia forum

Warning Xokxay hotel in Oudomxay

  • Gerardvdh

    Joined Travelfish
    13th February, 2014
    Posts: 3

    In your search engin about hotels in Oudomxay the Agodasite gives 3 hotels in Oudomxay. In the Agodasite you can book Xokxay hotel for about 180.000 kip. Don't do this!!! Agoda will take your money and when you come to this hotel, the owner refuses to accect your agodabooking. You may only stay if you pay the normal amount of 120.000 kip for a double. The owner says he never gets money from agoda, and still he refuses to remove his hotel from the site. This happened to me and my wife on the 12th of February 2014. We informed Agoda allready but had not yet their answer. So DO NOT BOOK XOKXAY HOTEL IN OUDOMXAY.

    #1 Posted: 13/2/2014 - 07:06

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  • exacto

    Joined Travelfish
    12th February, 2006
    Location United States
    Posts: 2357
    Total reviews: 47
    Places visited:
    At least 98

    Sounds like the problem is with Agoda, not this hotel. Sounds even more like a spam from a first-time poster.

    #2 Posted: 13/2/2014 - 08:55

  • Gerardvdh

    Joined Travelfish
    13th February, 2014
    Posts: 3

    Strange reaction from Exacto. Sounds if he protects that hotel. We booked several times with Agoda and never had problems with the booking.
    The owner of Xokxay hotel refused to contact Agoda when we met this problem. So Xokxay is the problem, not Agoda.

    #3 Posted: 13/2/2014 - 20:00

  • antoniamitc-
    hell

    Click here to learn more about antoniamitchell
    Joined Travelfish
    13th May, 2012
    Location United Kingdom
    Posts: 193
    Total reviews: 3
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    At least 39

    Gerard, you do realise that a first time poster (like yourself) implying a long-term member of this community is a shill only makes yourself look even more like a shill, right?

    Exacto is exactly right - Agoda took your money, so if you didn't get what you paid for, it's Agoda that owes you a refund. It's impossible for you to know if Agoda failed to pay Xokxay hotel, or if the hotel took the money and then lied, or there's been a mis-communication or other administrative screw-up. As you can't know who to blame, posting "warning avoid!" messages is rather overkill. You need to take it up with Agoda to get your money back, not slag off everyone in sight.

    #4 Posted: 15/2/2014 - 04:31

  • LeonardCohe-
    n1

    Joined Travelfish
    24th July, 2012
    Posts: 2148
    Total reviews: 11

    Shill?

    #5 Posted: 15/2/2014 - 08:22

  • exacto

    Joined Travelfish
    12th February, 2006
    Location United States
    Posts: 2357
    Total reviews: 47
    Places visited:
    At least 98

    a : one who acts as a decoy (as for a pitchman or gambler)

    b : one who makes a sales pitch or serves as a promoter

    A shill, also called a plant or a stooge, is a person who publicly helps a person or organization without disclosing that they have a close relationship with the person or organization.

    the key here is without disclosing their relationship with the organization.

    what made me think this was spam by a shill (in this case acting on behalf of an undisclosed organization against the particular hotel) is that it was a first-and-only post from a new member. plus, while the english is good, it didn't appear to be native, and over the years there have been a string of these types of attacks against hotels, restaurants, and the like from local rivals.

    i've never been to oudomxay, so don't have any experience with this hotel one way or another, but it seems unfair to publicly blame the hotel before at least getting a response from agoda. best wishes.

    #6 Posted: 15/2/2014 - 19:42

  • Gerardvdh

    Joined Travelfish
    13th February, 2014
    Posts: 3

    Thanks for the reactions. Of course it is agoda who has to pay us back.
    I can understand it, because you don't know the whole story. When we (a couple from the Nederlands, booked our travel to Oudomxay in Nong Khiew, our travelagent phoned to Xokxayhotel. That travelagent told us to expect problems, because the owner of Xokxayhotel should have told him he never did business with Agoda. We couldnot believe that and thought there should have been a communicationproblem. Then we arrived at the hotel. The way the owner treated us convinced us, that he had no intention at all to find a solution for the problem. He just had nothing to do with agoda, refused to contact them. If a Lao speaking person wants to try, this is the telephonenumber of Xokxay hotel +8652022060049. The owner did not speak English. We communicated with him via a coworker of hem who translated his and our words.
    So our warning stays: Don't book this hotel by Agoda, for you will get problems. Our request to Travelfish: also: remove in the bookingsite the possibility of booking this hotel by Agoda.
    I hope this clarifies.

    #7 Posted: 15/2/2014 - 20:34

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