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*Urgent* question about Lao Air

  • glomer

    Joined Travelfish
    23rd February, 2010
    Posts: 86

    This is a repost. I am having no end of problems getting Vietnam Air to honor my ticket from Hanoi to Luang Prabang because of a change of name/passport number due to marriage. The exact same flight is offered by Lao Air. Is it safe to purchase tickets via their website? I know there have been problems in the past, but am not sure what the current situation is. We are scheduled to leave for our honeymoon in a couple of weeks, and I'm afraid of getting stuck in Hanoi. Please advise!

    #1 Posted: 20/11/2010 - 00:18

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  • glomer

    Joined Travelfish
    23rd February, 2010
    Posts: 86

    *bump*

    Anybody??

    I'm now having a US-based travel agent look into purchasing the Lao Air tickets (rather than using the website), but if their whole ticketing operation is wonky, perhaps this is not more secure.

    I could book a different flight on Vietnam Air to LP, but would lose the better part of a day there.

    ANY help would be greatly appreciated!

    #2 Posted: 20/11/2010 - 05:22

  • Rufus

    Joined Travelfish
    22nd April, 2007
    Location Laos
    Posts: 962

    It is perfectly safe to book on the Lao Airlines web site. It is prefectly safe to fly with them and i have done so more than 30 times. They are one of the better regional airlines around and I would prefer to fly with them than many US domestic carriers. By the way, Vietnam and Lao Airlines code share..

    #3 Posted: 20/11/2010 - 07:58

  • Archmichael

    Joined Travelfish
    23rd July, 2008
    Location Global Village
    Posts: 396
    Total reviews: 2

    Glomer:

    You may have a larger problem here. If your air tickets say one thing (Ms. Jane Glomer) and your passport now reads differently (Mrs. Jane Smith), you may have an issue getting on an airplane in the US to begin with. I would start by calling the airline you will be on leaving the US (I am assuming from what you wrote that you are starting in America), explain the whole thing and see what they say/recommend.

    As for Lao Airlines, I agree with Rufus. Flown them before. Very good little airline.

    #4 Posted: 20/11/2010 - 10:35

  • glomer

    Joined Travelfish
    23rd February, 2010
    Posts: 86

    Ugh, thanks so much Rufus and Archmichael. After "talking" with folks about it here, I'm now totally comfortable flying Lao Air; I just worried because of the long post re. problems with the website. Glad to hear that all is now okay.... If we're able to get a full refund with Vietnam, we're going to cancel and start over again with Lao.

    But, yes, Archmichael, you are right that is all is not okay with my first flight from San Francisco to Hanoi. We're going to contact China Air about it tomorrow. I'm hoping the fact that they have a real US/local operation--with a ticket desk, customer service, etc.--vs. Vietnam Air, which, it turns out, has no such presence in the States, will help.

    I hope other honeymooners on this site will learn from my mistake.

    #5 Posted: 20/11/2010 - 11:26

  • Rufus

    Joined Travelfish
    22nd April, 2007
    Location Laos
    Posts: 962

    Have you changed your name in the passport? What my ex used to do is to have both names xxxx nee xxxx in the passport. Alternatively take along a stat dec saying that you had a name change due to marriage.

    #6 Posted: 20/11/2010 - 12:57

  • Archmichael

    Joined Travelfish
    23rd July, 2008
    Location Global Village
    Posts: 396
    Total reviews: 2

    Good point, Rufus. You might consider taking a photocopy of your marriage license and any official name-change paperwork as well. Just in case.

    #7 Posted: 20/11/2010 - 22:28

  • glomer

    Joined Travelfish
    23rd February, 2010
    Posts: 86

    Thanks, you guys. Regardless of what happens, I'm going to bring my two passports to the gate, as well as our marriage certificate. Sometimes this post-911 security business is a real drag.

    #8 Posted: 21/11/2010 - 01:59

  • Archmichael

    Joined Travelfish
    23rd July, 2008
    Location Global Village
    Posts: 396
    Total reviews: 2

    Hi Glomer:

    Best luck with your flights and happy honeymoon!

    Let us know how you fare with the ticket/passport issue. This is an issue that is just going to get bigger, I fear. (To say nothing of the new "pat down" thing at US airports.)

    #9 Posted: 21/11/2010 - 08:23

  • glomer

    Joined Travelfish
    23rd February, 2010
    Posts: 86

    Thanks, Archmichael. I will post a trip report, including end-of-ticket saga details. Thanks again to both you and Rufus for your feedback.

    #10 Posted: 21/11/2010 - 11:09

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  • Archmichael

    Joined Travelfish
    23rd July, 2008
    Location Global Village
    Posts: 396
    Total reviews: 2

    Glad to help.

    Happy travels.

    #11 Posted: 21/11/2010 - 11:35

  • Rufus

    Joined Travelfish
    22nd April, 2007
    Location Laos
    Posts: 962

    Yes, let us know what happens. Chock dee. (Lao for "good luck).

    #12 Posted: 21/11/2010 - 14:57

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