Malaysia forum

Refund of upgrade price from Optiontown.com?

williamducl-
es

backpacker
Posts: 19

Has any one used upgrade options of Optiontown.com? I have just come to know about this optiontown.com and their upgrade travel options which they call UTO! I have booked a Air Asia economy ticket for KUL to DEL. I am planning to sign up for upgrade at optiontown.com. They have mentioned that I have to pay the upgrade price in advance & they will refund my money back if i am not upgraded! I do not know whether to trust this website or not. What if they don't refund my money back. Does they really upgrade to premium at such low prices as they claim? I would appreciate if any one could help me with this.

#1 Posted: 23/10/2010 - 18:43
piranha

backpacker
Posts: 18

I have not used it for Air Asia flights. I could not get the chance yet. I have used their upgrades for my ARN-ORD Flight. It was a long flight and I was very lucky to get the upgrades as it could be a nightmare in economy for me causing me backache.

#2 Posted: 3/12/2010 - 20:06
hamidsultan

newbie
Posts: 1

Pls be very very carefull. I have already used the optiontown and they will upgrade upon premium seat availability. If no seat,for sure to my experience they will not refund and no response even you call and leave message numerous times.
I had bad experience.Somewhere in January 2011, i Travel from KL-Tokyo and i was upgraded to a premium seat and on my return flight they didnt upgrade may seat not available. Well they should refund immediately or latest within 1 week. Till today i didnt get the refund but after few emails,they replied my email saying that already refund to my Amex card a/c which i used to pay. When i called Amex,they confirm me few times that there is no such refund from Optiontown. When i called and mention the same to Option town,they told will check & revert to me but again later giving me same reply and asking me to check with Amex. When i check with Amex,again they told same answer that no refund received.
I did also send email to Air Asia but they did not reply till to date. I did purchase bcz recommended by Air Asia.Pls dont trust Option town and i hope all Airlines should reconsider the tie ups with Option town since they seems not keeping to promise.

#3 Posted: 13/10/2011 - 13:07