Travel deals forum

I actually picked this up in a post by another member some time ago, buried in a thread about Air Asia, I think. I thought I'd give it it's own thread to help make people aware.

Air Asia have a policy that if one of their flights is delayed by more than 2 hours, you can make a claim, and be rewarded with a voucher for approx $USD60. (RM200, IDR500,000, etc).

From their Oct 2008 press statement:
"....making guests affected by flight delays of more than two hours eligible to receive an e-gift voucher. Each e-gift voucher is worth RM200 and may be used to buy a seat on another AirAsia flight or redeemed for any AirAsia product or service."

(I thought I had found info on their FAQ page earlier, but can't find it now.)

NOTE: Air Asia will not proactively give this to you; you need to make a claim on their website.

To make a claim, complete the Contact Us form on the Contact Us page.

Use your Booking Reference as the reference number.

Make your claim, then forget about it for a week or two. This is how long they will take to get back to you. If the claim is successful, they will send a link that you need to click on to 'authenticate' your coupon. Voucher details (voucher number and password) are emailed to you. You have 3 months to use the voucher.

When you next make a booking, you can choose to pay with the voucher and/or credit card. Just enter the voucher number and password.

Easy peasy, as long as you have patience with Air Asia. Nothing happens quickly when you use the Contact Us form.

I also noticed that you can claim back any Airport Tax that you have paid if you miss your flight. Claim is made in the same way; refer to the FAQ page for more info.

Hope this helps someone, somewhere.... :-)

(And hopefully all the links are formatted OK and actually work once I post this!)