Avoid holidaysafe insurance!
I set out on a 3 month trip to south east asia with my girlfriend only to break my collar bone badly in Chiang Rai 12 days in. Holidaysafe insurance got a good write up by which magazine and their policy sounded pretty good, if not quite cheap. I had a nasty break which meant my bone overlapped which normally needs surgery. The hospital was so bad in chiang rai that we got the bus back to chiang mai and were told by our insurance company to go to the university hospital. I dont know whether i just had a bad experience but the place was manky and the doc was on his iphone with it to his ear while manipulating a very sore broken bone on my shoulder. I waited 3 DAYS for the insurance 'doctor' to get back to me after sending him my xrays to get his opinion. In the end, i was covered for basically nothing even tho i could no longer carry out my 3 month trip due to needing help to even get dressed. I wouldn't have minded so much if i hadn't been left 3 days in limbo waiting on this joker getting back to me. Just a word of warning on this company.
After coming home, im resting up and will be back out ASAP!
#1 Posted: 7/3/2013 - 08:34
11th March, 2013
Messaging not enabled.
Hi 2Peas, my name is Amber Howard and I am the Brand Manager for Holidaysafe.co.uk.
Firstly I would like to apologise that you feel dissatisfied with the service you received from our Emergency Assistance team, this is not the kind of customer service we strive to provide, so I would like to look into your case as a matter of urgency.
To allow me to do this I need some more information, so I would really appreciate it if you could activate your private messaging function on here, or contact me via the website (unfortunately I cannot post contact details, but please visit our contact us page). All I need is your policy number, or alternatively your surname and postcode.
I look forward to hearing from you soon.
Kind regards, Amber.
#2 Posted: 11/3/2013 - 06:56
My messaging is now turned on.
Please can you message me your direct email and phone number?
I have all the details and timeline of events here.
#3 Posted: 18/3/2013 - 16:59
Add your reply
You need to be logged in to add a reply.
Not a member? you can join here.