Regular Travelfish readers will be aware that we've been long time fans of World Nomads. We use them every single time we travel away from home and while they're not the cheapest, having met the people behind the company, we've been of the firm opinion they're the best.
In all these years though, we've never had to make a claim -- until this week that is. Verdict? We were right -- they're excellent.
On a recent trip to Thailand and Burma, I woke in my Bangkok guesthouse to find that through the night I had scratched and ruptured a sty in my left eye. While still asleep, the eye became pus-filled, swelled up and sealed. This meant that when I woke up, not only did I look like I'd been hit with a cricket bat, I couldn't open my eye.
My super sexy 5am look.
Given I was supposed to be flying to Burma in a few days, I was less than enthused with the situation and so, at around 5am stumbled out onto the street and got a taxi to Bangkok's Samitivej hospital. Samitivej is a large private hospital and isn't cheap, but I've used them before and had no qualms about heading there.
I eventually saw an eye specialist, who cleaned up my eye and gave me a bag of blues and reds to combat the infection and the swelling and asked me to return in a few days to see how it was going.
I spent the next couple of days stumbling around in Bangkok, walking into poles on more than one occasion (yes two eyes are better than one) and when I returned to the hospital the doctor decided to operate on my eye to remove the sty. It was a thoroughly unpleasant undertaking, but only lasted about 15 minutes and my eye was patched up and she said I was good to go.
Two days later I was in Burma.
The total cost of the two treatments was 5,461 baht
Once back in Bali I decided to file a claim with World Nomads.
The process was very simple. On June 20 I logged into my account on World Nomads and filled out a few forms online where I explained what had happened and then I had to itemise each of the receipts (all of which I had kept).
The form noted I'd have to send originals of all the paperwork to the insurer's office in Switzerland which was a bit of a drag, and what I think was an automated response supported this. But after another eight hours I received a message back that included an email address I could email the docs to, so I immediately photographed the paperwork and emailed them all along with a couple of mugshots showing me with a bad case of cricket-bat-to-the-head-itis two hours after receiving this email.
Five days later I received a message from the insurer advising that my claim had been approved and that the payment (minus a US$100 excess as spelled out in the policy) would be paid into my bank within two weeks.
Yes the amounts concerned were small, but I found the claims system easy to use and the responses from the insurer prompt and helpful.
Given that a friend is currently in a far more serious situation and at the point of threatening legal action to get their travel insurance provider (not World Nomads) to fulfil their side of the bargain, my experience has only strengthened my resolve that World Nomads is a solid travel insurance company.
Some advice should you have a medical situation arise:
*) Keep all paperwork -- invoices, receipts for payment, credit card slips, appointment forms and so on;
*) If possible, take photos illustrating the problem (unless it is dysentery!);
*) File your claim as soon as possible so that all the details are fresh in your mind;
*) Have electronic copies of supporting documents like your air ticket in case you're asked for them.
You can read more about World Nomads on Travelfish here or visit their website direct to find out more.
Even if you decide World Nomads is not a good fit for you, make sure you are adequately insured before you travel - and read the fine print!
Please note if you purchase travel insurance with World Nomads via a link on Travelfish.org a commission may be payable to us.
I'm not happy with them at all. OK so my claim wasn't approved (they're all about the small print these insurances- I actually saved them money by opting to stay at a hotel next to the hospital, instead of at the hospital, for a 3 day recovery from typhoid fever, but of course only a hospital stay would have been reimbursed). What really puts me off them is that, if you terminate the insurance for any reason at all, (say you decide to return home early), they will not repay a cent of what you paid them! Other insurances, like STATravel, will pay back unused months- minus a 10 Euro fee. Also, having a question answered takes several emails to several people, or queries aren't answered at all- because of "holiday absence".... I find their style of communication sort of dehumanized too. Wish I'd chosen another insurance.
#2 arcu has been a member since 11/1/2013. Posts: 5
Indeed it does. It'd be great to hear from others who've filed claims with WN and other insurance companies. I've used both STA and WN at different times but have fortunately never had to claim with either (knock on wood).
I should have added a disclaimer! I'm not affiliated with them, and I just signed up with them, so I don't know if I'll have a better experience with STA (would prefer not to have an experience at all!) Wanted to ditch World Nomads after my first claim, because of, to put it mildly, unsatisfactory communication, but then realized I would not be reimbursed for the remaining months of my one year policy.
#5 arcu has been a member since 11/1/2013. Posts: 5
5461 baht comes out to 170 USD giving you a savings of $70. I should think it hardly worth it, given the relatively minor condition you suffered compared to the premiums you have paid over the long haul- it's Nomad that's still the big winner in your case. Sounds like you're either giving a little spin for Nomad (which I've heard nothing but awful things about) or you haven't really though it through.
I am very frustrated with travel insurance policies. Reliable ones are prohibitive while reasonably priced ones are unreliable. I'm also very concerned about theft. I'm livid that the banks have decided to do away with the de facto insured traveller's cheque. What do they want me to do, open a bank account in every country I travel? Stay in one domicile like a good little citizen? Uggh.
#6 LaoDing has been a member since 1/9/2014. Posts: 2
I'm not sure I'm following you. How is me using World Nomads in the past and not needing to make a claim in anyway related to the "worth" of them paying out a claim when I did make one? How much should the claim have been before it was worth it?! I had an accident, needed to go to hospital, made a claim and World Nomads paid. I thought that was the whole concept of travel insurance?
Any kind of insurance is a complete waste of money - until you need to make a claim that is. With any luck, you'll never need it and will hopefully continue to waste money with each and every travel insurance policy you buy. But as with car insurance or home insurance, you are a fool not to have some type of coverage to protect yourself against catastrophic loss.
Many banks did away with traveler's checks due to rampant fraud. ATMs are an easy to use and readily available substitute. They let you keep your cash in an account back home so you can take it out as you need it. Regards.
@somtam Just a perspective. From where I sit, it sounds like the paperwork alone was worth $70 of your time. In any case, I would hope that the company would cover you for something more serious and costly.
@exacto And credit cards are not subject to fraud? You're mistaken- they've done away with TQ's to keep all the money tied to a bank and to squeeze transients like me. Now we're forced to carry cash. What is fraud but theft? If someone steals your cash, you lose. If someone gets away with cashing your TQ's (which I doubt happened much), the bank loses. CC's are a mixed bag. You like many others apologize for banks (maybe you don't realize it). Banks are NOT your friend.
I have a debit card in the States. It's harder than hades to get money into the account, and the bank cancels the card at a whim (twice in five years), leaving me cashless until my poor 75 year old mother sends me a new one via FedEx. Worthless.
I don't have a 'back home.' I wander the globe on contractual employment and I'm poor according to all the indexes. Guess what? Over 80% of the world is and they want us to stay in our place. I'm crushed by banks and there is no way they'll ever give me a credit card. As a US citizen, it's hard enough as it is to open a foreign bank account period (residency restrictions, pressure to report funds to the US govt., etc). So I have to carry cash- at my own risk. I don't like it a bit and I don't like it a bit that there are no reasonable insurance companies out there to guarantee against theft.
We live in different worlds my friend exacto.
#9 LaoDing has been a member since 1/9/2014. Posts: 2
I was looking at World Nomands, but the cost floored me - about $150., if I remember correctly. I can get Travel Guard when I purchase my ticket for about $50. I'm sure World Nomands is superior, but I'm also a very healthy person who never has had to change my plans significantly.
#10 daawgon has been a member since 17/4/2007. Posts: 1,083