Welcome to Travelfish, original Asia travel intelligence you can trust.
Username: Password: | Join
 

 

Vietnam forum


Do try a search before posting a new question...

Asia travel forum / Vietnam / Real Sinh Cafe = Real Bad and Terrible service!


Author Message
doraemon
backpacker
Posts: 12

#1 Posted: 21/11/2008 - 22:35


After many readings and pondering, we decided on Sinh Cafe because we thought that it is reliable, trustworthy among travellers.

We signed up a 2d1n package with the real Sinh Cafe at 52, Luong Ngoc Quyen St. It turned up to be a dsssapointed one. Their service was bad and it was really an awful experience for us.

There were only 11 people in the trip. (6 from my group) At the jetty, the tour guide collected our passports and held for the entire journey. The tour guides and crews were not friendly. They were impatient and kind of 'cold' attitude.

6 of us checked in to 3 twin sharing rooms after boarding. One of our room's key was broken when we attempted to open the door. My female friend inserted the key and it was broken when she turned the door knob. We reported the case to the tour guide. The crews insisted we pay USD20 for the broken key. It was ridiculous so we refused to pay. The door was forced to open. They did not change room for us neither. My two girl friends have to sleep inside the unlocked room. In fact another room also encountered problems with the door. Apparently the junk was old and lack of maintenance.

The next day, after checked out and getting ready for return, again we were asked for USD20. As we refused to pay, the captain turned off the engine. He stopped the junk in the middle of the gulf. We negotiated but with no results. We told them we would make a police report but they seem like not afraid. We called a local friend at Hanoi but was told not to put any hope on the local police.

The captain restarted the engine an hour later. They refused to return our passport if we don't pay. After arriving Halong town, we have no choice but paid USD15 to get back our passports. The captain brought the passports to the restaurant where we had lunch.
We exchanged our passports outside the restaurant. My friend was trying to snap using her camera but the tour guide quicky covered up the captain by blocking her lens.

Please be careful when you deal with them in Hanoi. Try to go for other travel agents if can. I believe there are many good and reliable travel company in Hanoi but definitely not Sinh Cafe.



jockeygirl
newbie
Posts: 1

#2 Posted: 23/11/2008 - 08:29

They are not the real Sinh Cafe that is why

Helpful? +2



doraemon
backpacker
Posts: 12

#3 Posted: 23/11/2008 - 13:56

It is the Real Sinh Cafe! I ve got the website from Catba and went to their office in Hanoi

Helpful? 0



doraemon
backpacker
Posts: 12

#4 Posted: 23/11/2008 - 14:22

www.sinhcafevn.com
http://www.lonelyplanet.com/thorntree/thread.jspa?messageID=11468967�
You can check the address from the website

some bad comments as well from LP and you may see below link

http://www.lonelyplanet.com/thorntree/thread.jspa?messageID=13007648�

Helpful? 0



Lawoat
noodle lady
Posts: 50

#5 Posted: 20/11/2009 - 19:55

Same experience here...booked a tour in HCMC; guides are uninterested and pretty much useless....

Helpful? 0



NYTim
motodop
Posts: 28

#6 Posted: 20/11/2009 - 22:39

You must have gotten them on a bad day. I spent 11 days with Sinh travel and had an absolutely great experience.

Helpful? -1



29lovelyme
backpacker
Posts: 13

#7 Posted: 21/11/2009 - 18:00

I've read lonelyplanet's recommendations on Sinhcafe Travel and it was pretty good only that we are given the options to discern the original from fake ones. I bet the prices and services of real Sinhcafe will be much better as described after this. Look at Bali after the bombing, everything went down and the place was quite safe for tourists. The same thing with travel companies after the storm prices and services will be better than usual. I love this kind of posts! I can negotiate better.

Helpful? 0



violets
hippy
Posts: 74

#8 Posted: 22/11/2009 - 09:17

I've found what LP calls 'the real Sinh cafe' extremely variable. My experience in HCMC and Dalat was great but in Hue and Dong Hoi it was pretty terrible. I suppose it depends a lot on the personnel.

Part of the problem too may be how little we pay. Prices don't seem to have gone up in years but inflation has made ordinary life for Vietnamese much more expensive. I don't think we pay enough for maintenance of boats and vehicles. I know people who spent the better part of a day finding the cheapest trip and saved themselves 2 or 3 dollars. It's easy to lose perspective on money in Vietnam.

Helpful? 0



xquisitecorpse
backpacker
Posts: 14

#9 Posted: 24/11/2009 - 10:44

  Posted from within Vietnam (why do we highlight this?).

we used them twice in saigon and they were ok - u get what u pay for. We got rushed thru sites at times and your experience really depends on the guide u get - we had two fantastic guys and then one who was friendly but did not give any kind of presentation or local history at all. The holding of passports thing is pretty common here - not sure u can get around but sometimes they accept a photocopy. That sucks they charged u for the key but im not surprised as we were told on our cruise u break anything u pay for it - so when the window on our junk was stuck open we made them come and fix it straight away. i was afraid if we tried we would break it and have to pay as u did. Rearding how much you pay - service doesnt always increase with cost either so its a case of luck, trial and error and lastly just making the best of it and remembering this beats the hell out being back home at my desk job! ;)

Helpful? 0

------------------------------
my urge to travel outweighs my intense fear of flying ......just


MADMAC
mahout
Posts: 1546

#10 Posted: 26/11/2009 - 12:09

My Vietnamese neighbor recently said to me "The Vietnamese will steal from you while you're looking at them." I thought she was a little harsh...

Helpful? +2





Possibly related threads

The following thread(s) may also be of use.
 » REAL Sinh Cafe website??!!
 » Suspicious reply from purported real Sinh Cafe
 » Caution! Real Darling Cafe in Hanoi, on Pho Hang Quat.
 » Sinh Cafe -> Sinh Tourist? (or other travel agent recommendation)
 » Sinh cafe....Sinh travel
 » The REAL Easyriders!
 » Where is the real Golden Triangle
 » Saigon - What is the real deal?
 » Some Real Questions About Halong Bay

Add your reply

You need to be logged in to add a reply. Username: Password:
Not a member? you can join here.

Your reply


Check this box if you want to be notified of replies.

Businesses planning on plugging their guesthouse / hotel / karaoke bar should read our "Addition guidelines" very carefully.

You need to be logged in to answer an existing post on the Travelfish forums. Please login via the prompts just above and refresh this screen -- before writing your post -- and you'll be in business.





Inspired by minibb
 
Travelfish Guides: Bringing together the best of the Travelfish site in a concise, easy to read format.
Buy a Ko Phi Phi 2009 Travelfish Guide   Buy a Cambodia Combination pack Travelfish Guide   Buy a Cambodia highlights Travelfish Guide   Buy a Kampot and Kep 2009 Travelfish Guide   Buy a Northeast Cambodia 2009 Travelfish Guide  

Forum quick links
Destinations
Cambodia | Laos | Malaysia | Indonesia | SE Asia | Singapore | Thailand | Vietnam

Before you leave
Books | Companions | Gear | Health | Money | Tech

On the road
Cycling | Diving | Motorbiking | Trip reports | Visas & borders

More still
Culture & Politics | Idle Banter | Travel deals | Travel news

Travelfish
About us | Travelfish guides | Competitions













Photos of Vietnam

Click on any image below to be taken to see a larger version of the photo and to browse our photo gallery.

Binh Dinh Museum Qui Hoa Beach, Binh Dinh province

You can add your own photos to this by joining the Travelfish Group on Flickr. Please click here more information.

 

The bottom line

This site was constructed out of 100% recycled electrons -- if you don't, you should recycle too!
All material copyright Travelfish Pty Ltd ACN 107 758 985 -- please don't steal our content
Thailand FAQ | Cambodia FAQ | Travel related links | Jobs with Travelfish | Press
For ZoneAlarm Users | Contact Travelfish | Privacy statement | About us
Advertise with Travelfish | How do I get my business listed on Travelfish?
Yahoo! FareChase
Last updated pretty recently ;-)
There are 102 visitors online, francesstella, and your boss!
Travelfish | Blog | Fourelephants | AsiaNewsDesk | BangkokMetro | Affiliates