Do I need reservations for my holiday?
First published 24th September, 2007
You've been burning the midnight oil over the last month or so, and the boss is well-impressed. Hunched in your cubicle, your computer screen deftly angled to deny prying eyes, you've plotted and planned almost every step of your upcoming six week sojourn through Cambodia, Laos, Thailand and Vietnam. While next year's marketing budget is gathering dust in the bottom of your in-tray, you've cut and polished your trip so comprehensively, you feel like you've already on holiday. But now you're stumped -- you've heard horror stories of places being chock-full and you didn't do all this planning to end up on the restaurant floor. Do you really need to reserve your accommodation in advance?
While it's true that getting a room in peak season can be more difficult than in the past, with one or two exceptions (notably Ko Phi Phi, where peak season reservations are close to essential, and Ko Pha Ngan over the Full Moon party's and New Year's when accommodation on some parts of the island is near impossible to get -- see related story), you will always be able to find a bed somewhere, even in the peakest of peak season. Admittedly the bed may be in the twentieth guesthouse you've tried, housed in a fibro shack between the water treatment plant and a garbage tip and managed by a hardened misanthrope, but hey it's only a 45 minute shadeless walk to the beach, so it's not all bad.
But I exaggerate. There's a few pros and cons of reserving in advance and here's some pointers worth considering.
1) The vast majority of places cannot be reserved online
We can't emphasise this enough. The vast majority of guesthouses, hostels and hotels in Cambodia, Laos, Thailand and Vietnam cannot be booked online. Here at Travelfish we've got the biggest collection available online (over 3,500) of original guesthouse and hotel reviews for SE Asia and not even a third of those places can be booked online. If you're set on a beach bungalow over Christmas or New Year's, get there early -- like a week beforehand.
2) The places that can be booked online are not always the best
It's true the best places fill up first, but it's also true that the best places are not always available online. Furthermore, some places that can be booked online are truly awful dives we wouldn't put a dog in.
3) Walk-in price Vs online price
Online rates are often cheaper than walk-in rates but not always. In general for mid range and up hotels, the cheapest rates will be online, but budget guesthouses are often cheaper in person -- and don't forget, when you're booking online there is zero scope for charming your way into a discount.
4) How flexible are you?
If you don't mind trying a handful of places and are not fussed about the standard of accommodation, then there is little need to book ahead -- as mentioned above, you'll almost always find something ... eventually. On the other hand, if the idea of trying more than one place is about as appealing as cutting your own legs off with a blunt saw, then book ahead as much as possible. In peak season you WILL have to try numerous places before finding a habitable room.
5) Book the first night and take it from there
Arriving after midnight in a new country, jet-lagged and exhausted? That reservation for the first night will seem like the best thing since sliced bread. You'll be showered and in bed in no time and you'll have all the following morning to take a lay of the land and find other accommodation that suits your needs.
So if you've decided you want to make some reservations, here's some advice of things to watch out for.
1) Skip the ABF
If you're booking online, unless you have a particular love of rubber eggs, plastic cocktail frankfurts bursting with meat substitute and bacon charred beyond recognition, then skip the ABF and opt for the lower rate without breakfast. Hotels will often sting guests 250-500B for breakfast, so skip that, save yourself some money and eat out.
2) Always ask about construction
It never ceases to amaze how many hotels decide to embark on massive reconstruction across peak season -- what were they thinking?! If you're making a reservation, always, always, always ask if there is construction nearby (i.e., in adjoining blocks) -- this is especially the case on the Thai islands. The hotels will invariably say no, and that way, when you show up to find you have terrific views of a shopping mall construction site, you've got grounds for a refund -- or at least a discount.
3) Garden view, pool view, sea view, ocean view, beach front
Everyone wants to be able to see the ocean -- here's some of the terms decoded:
Garden view: Absolutely no water views, often has car park views though. Be sure to ask about traffic noise.
Pool view: Sounds good, but where is the pool? Do you really want all the poolside guests eyeing you while you update your Facebook page in your underwear?
Sea View: You'll be able to glimpse a sliver of the ocean -- glimpse and sliver are the important words here.
Ocean View: Same as sea view but the glimpse is a little longer-lasting and the sliver slightly broader.
Beach front: Sounds great doesn't it -- just be sure to clarify that there is nothing between you and the beach. There's a high-class resort on Ko Samui with "beachfront cabanas" -- four rows deep.
4) The gala-rip-off compulsory dinner
This is a gouge becoming ever more prevalent at mid-range and upper-range places. They note certain dates, eg Christmas Day, New Year's Eve, Easter, Full Moon Parties, Aunt Siripen's 60th birthday and so on, and slap a surcharge on your room for a compulsory "gala dinner" -- often costing thousands of baht per head (both for adults and children). You pay regardless of if you eat there or not. It's nothing more than a greedy money-grab and you should do your upmost to try and wangle your way out of it -- easily done by choosing a different establishment.
5) Check the refund policy
Some online brokers will never, ever refund your deposit, regardless of circumstances. Read the small print and watch out for extra charges that slip into the booking process. Online brokers aren't the only ones to be watched in this regard -- hotels can be equally mischievous -- we heard of one hotel on Phuket which slapped a 32.5% "Service Charge" on all reservations.
In summary, if you're on a long trip, are flexible with accommodation and don't mind wandering about the town trying to find a bed, then there's rarely a need to book ahead. If you're on a short trip, with specific needs and perhaps you're a little inflexible, then by all means book ahead whenever possible.
What do I do? When I'm on the road researching for Travelfish I reserve nothing and just figure it out as I go. That way I've got complete flexibility and can see how and where by travels take me without being constrained by pre-booked dates with reception staff. That said I'm off to Cambodia for a wedding this October, travelling with my partner and ten-month old daughter -- for that trip we're reserving everything in advance -- though I draw the line at an airport pickup!
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