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Malaysia forum

Malaysian RORT - by AirAsia

Posted by brucemoon on 29/4/2009 at 11:06


Air Asia own a company called Tune Hotels. And, the product is a RIP OFF RORT!!

The blurb says "from 9.99MYR", now even "from 8MYR" for distant places.

The sad fact is that unless you book many months out you can't buy a bed/room for anything less than the competition - typically around 100-130MYR.


You are NOT buying a room with bed, TV, linen, etc.

Tune Hotel WILL NOT supply the necessary basics to stay in the room.

Rather, Tune Hotels will CHARGE you extra for the products everyone else supplies in the price.

Want to get into the room? Go pay an extra 5MYR to get an entry card for your room. Don't want to pay? Too bad, you can't use the room!!!

Want a shower? Go pay an extra 5MYR for the towel!!

Didn't bring your own soap? Go pay extra?

Can't sleep in the unbelievably hot rooms? Go buy 12 hours of air-con - another 15MYR.

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So, what everyone else includes in their price, Tune Hotels leaves out and makes you pay.

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"Comfortable beds", they say!!! Only if you like pillow soft!!!

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"Power shower" they say!!!
No, it's merely a huge showerhead and a blatant and unnecessary waste of precious water!!!

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"Clean" they say!!!

Yes, if you don't look at the grot on the walls, the flaking paint, and the cockroaches after dark!!!

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Want to see the TV news? Not in Tune Hotel rooms!!!

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You've been warned.

#1 brucemoon has been a member since 27/12/2008. Location: Australia. Posts: 1,941

Posted by kevwc on 4/5/2009 at 10:51

Thanks for the "forewarning." I might still stay in one, particularly at the LCCT in Sepang, should I need a next day early connection. There isn't any option much to speak of nearby. When you reserve on line you know what you are paying for. It may not be much, but it is better than the terminal. I went through the booking process for the LCCT Tune. It turned out to be 58 MYR (approx. US$17) for a room with 12 hours air, towel/soap. May not be the Oriental in BKK, but it could do in a pinch.

I am with you on one other thing. Air Asia, which clearly owns these hotels, doesn't really work too hard to satisfy its customers. My AA experiences have been mixed, so the Tune may be just as much a gamble.

#2 kevwc has been a member since 25/2/2008. Posts: 5

Posted by chrispyrolls on 5/5/2009 at 00:47

Check out the Concorde near LCCT / KLIA too for a cheap place to stay... 20 mins from the airport, basic but convenient...



#3 chrispyrolls has been a member since 2/11/2006. Location: United Kingdom. Posts: 197

Posted by tails101 on 5/5/2009 at 01:50

I don't know how you booked your room, but on the web site it is quite clear what is and isn't included in the price... during the booking process you get the option to add the various "luxuries".

I've managed to book a room for October at the LCCT for less than RM74(£13)/night including towels/soap and aircon. I couldn't get a double room near the airport for anywhere close to that otherwise.

The first line on my booking confirmation after the price details is "Please be informed that all Tune Hotels rooms do not include towels or soap but they are available for purchase in the Convenience Store located in the hotel lobby."

Regarding the RM5 deposit for the key card - they are not exactly alone in charging this... Many hotels and hostels I've stayed in (not just in Asia, but throughout the world) have taken a key deposit which is refunded on check out.

I'm not saying Air Asia or Tune Hotels are perfect... you do tend to pay for what you get, but my experiences of Air Asia have been almost entirely positive on many journeys so far... I'll let you know what I think of Tune Hotels after my trip in October.

#4 tails101 has been a member since 1/4/2006. Location: United Kingdom. Posts: 105

Posted by brucemoon on 5/5/2009 at 06:20


Thanks for the comment. When I 'purchased' my accommodation last year, those 'options' were not spelt out in the way you define.

Perhaps I'm not the first to encounter the mismatch, and they have adjusted their website.

I do hope the LCCT rooms are cleaner - a new building would suppose - as the downtown KL one was grotty.


#5 brucemoon has been a member since 27/12/2008. Location: Australia. Posts: 1,941

Posted by virusvaleria on 22/7/2009 at 12:33

i heard about the Tune Hotels. altrhough theres a really good website for hostels called hostelworld.com. you can read other peoples reviews and book too... i never had any probs with it

#6 virusvaleria has been a member since 10/3/2009. Posts: 40

Posted by SBE on 22/7/2009 at 15:43

Well I slept (if that's the right word) on a bench in the LCCT twice last year. Late flight from BKK and very early flight to Manado the next morning. Nor worth going into town and back in a taxi for just 2-3 hours sleep.

The Concord looks much nicer but the cheapest rooms cost 200RM. A queen sized bed with A/C in the Tune Hotel would cost about 100RM.

Because most people use airport hotels in order to get a few hours sleep between late/early flights, it's unlikely that facilities like a swimming pool are going to be used. So basically you're paying double for a bigger nicer room in a more attractive building. (Tune Hotels look really hideous in the pictures).

I'm not sure if it's worth 100RM to sleep in a proper bed for about 5 hours but I certainly wouldn't fork out 200RM for that.

#7 SBE has been a member since 14/4/2008. Location: Global Village. Posts: 2,055

Posted by SBE on 22/7/2009 at 16:49

PS. Air Asia own a company called Tune Hotels.

Actually it would be more accurate to say that Tune owns Air Asia.


#8 SBE has been a member since 14/4/2008. Location: Global Village. Posts: 2,055

Posted by BruceMoon on 22/7/2009 at 17:03


I stayed once at the Concord. OK hotel (sort of), but its out of the way of the LCCT and the taxi fare to/from the LCCT terminal makes for a further big cost.


#9 BruceMoon has been a member since 27/12/2008. Location: Australia. Posts: 1,941

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