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Vietnam forum

Is the post office reliable Hanoi

Posted by averydka99 on 2/11/2010 at 09:48

Has anyone used the post office in Hanoi to mail items back to the states? Was thinking of doing this after visiting Sapa and Ha Long Bay area.
Thank you

#1 averydka99 has been a member since 27/7/2010. Posts: 12

Posted by smkuchta on 2/11/2010 at 11:37

Can't speak for Hanoi but we did send a package back from Saigon to the US, took 2-3 months on the slow boat but everything arrived in one piece with no problems.

As long as you aren't in a hurry to get your stuff it shouldn't be a problem.

#2 smkuchta has been a member since 10/8/2007. Posts: 72

Posted by travellingsarah on 2/11/2010 at 14:18 TF writer

Posted from within Vietnam.

And I can't speak for the States, but have posted a few things back to the UK from the main PO in Hanoi (the International office near Hoan Kiem lake) and a sub-PO near where I live and it's always arrived.

#3 travellingsarah has been a member since 23/3/2010. Location: Vietnam. Posts: 681
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Posted by Indoluso on 2/11/2010 at 16:41

I sent a letter from my hotel in Hanoi and it arrived to destination!

#4 Indoluso has been a member since 22/12/2009. Posts: 133

Posted by Nokka on 2/11/2010 at 17:38

We posted stuff back from both Saigon and Hoi An and arrived safely. Took a time (4 months) but it got here.

#5 Nokka has been a member since 6/4/2009. Location: United Kingdom. Posts: 259
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Posted by daawgon on 4/11/2010 at 01:52

Sea mail takes forever (4 months from Hoi An to Oregon) but the VN VNPT is quite reliable. Be very careful with fragile items, as any package will be opened by US Customs and then resent to you. Although my figurines were packed very well, they did arrive chipped, and I blame US Customs for not properly repackaging. Post cards/letters usually take 2 or 3 weeks and these go by air. The PO is also a place for international phone calls.

#6 daawgon has been a member since 17/4/2007. Posts: 1,130
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Posted by crazyreckless on 19/5/2013 at 20:14

I sent four postcards at the "post office" in the Hanoi airport. Its been over two weeks and no one has received one! One of two things happened though I am sure its the latter. They are going the long way to the USA or she stole my money. She charged me 20,000 VND for one postcard to the USA (which now I've learned is overpriced). Not only that, I stupidly handed over the cash and she took the postcards and placed them on the desk. I waited a bit to see if she was going to stick stamps on it. She never did and she saw me waiting and said don't worry I will send it. Nothing more that I could do except make a scene but I wasn't sure how far I should take it. Its not a lot of money but its the PRINCIPLE of the matter. Myself and four friends have an unhealthy obsession with sending each other postcards so I am PISSED and feel like going to Hanoi to settle it. But that's just my NYC talking. I should have followed my instincts and took the stamps myself but I didn't and I won't be satisfied until I blast it all over the internet that the little booth has THIEVERY written all over it.

#7 crazyreckless has been a member since 19/5/2013. Posts: 1

Posted by Geer1 on 19/5/2013 at 21:26

It has already been 2 weeks, oh my goodness she probably did steal your dollar what are you ever going to do???

Maybe have some patience before you go on a rampage burning down post offices...

#8 Geer1 has been a member since 14/9/2012. Posts: 540
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Posted by BruceHaydon on 20/5/2013 at 20:52

OMG it's been two weeks ...... and she stole your one dollar ?
It could take more than for weeks to be there my friend .

#9 BruceHaydon has been a member since 18/5/2013. Posts: 6

Posted by tahuuson on 20/5/2013 at 21:37

Posted from within Vietnam.

I think you need 2 week for your gift can go to your friend. Have some reason make it go too late, but It always go to destination

#10 tahuuson has been a member since 20/5/2013. Posts: 1

Posted by ninnadj on 7/7/2013 at 10:05

Posted from within Vietnam.

I have posted a package from Hai Phong to Athens (Greece) in April through Vietnam Post.
It seemed like it was the first time the staff there did something like that and I was told it will arrive in about a month, max 2 and worst case 3 months.
Recently I looked up the online tracking system and on one page it first showed that the package has been shipped to GEORGIA. there is also a city called Athens but in Georgia, USA.

Then when I scrolled down it said that the shipment arrived to Athens GRETHA by a plane. I paid for a boat transfer but hoped might be a lucky mistake. So I googled it and contacted them and they said that they have not received anything.

I also wrote to the email address published on the official Vietnam post site, as well as my shipment confirmation note. No answer. Then I wrote to their FB page and that is the only place where I received feedback. However, not much of a progress here - got two more e-mail addresses to contact and been informed this is not an official Vietnam Post FB page and nothing more they can do.

Nine e-mails later, still not a single reply received.

The only thing thats left is a follow up phone call tomorrow, because the first time we called they were clueless.

Now, I am leaving Vietnam soon and have a lot of things to bring home. I am considering shipping it instead of paying the airlines, but when I went to the International Postal Service in Hanoi, the staff there told me they do not have any guarantee that the package will arrive because it never happened to them that the package did not arrive.

Any advices on what to do?


#11 ninnadj has been a member since 6/7/2013. Posts: 1

Posted by frere on 19/7/2013 at 09:58

I never lost anything but was worn out on my last day going from PO to "box shop"... then she allowed me pack everything and then kindly helped me take it to the weighing machine. "It is too big" anyway .. more time and then the VAT which I might have anticipated and having to take some of the merchandise home.

It all arrived but cost me quite a bit more than anticipated and took a lot of time.

Not complaining - other times have been fairly trouble-free but parcel post is expensive. Plenty of scams here in UK - cash for honours; massive payouts to those least in need and often a "reward for failure".. a few dozen more if you want to follow this up. In Vietnam it is more open and I prefer this, though would prefer neither.

#12 frere has been a member since 27/9/2012. Posts: 28
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