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Vietnam forum

Overcharging of Foreigners in Vietnam is a chronic issue

Posted by martini on 14/6/2017 at 20:29

The Nexy hostel in Hanoi deserves its hight rating. However, a note of significant concern: I advise strongly against booking trips, holiday packages, buses, taxis or tours through the reception desk at Nexy without thorough research and price comparisions with any of the myriad booking agents nearby, one of them less than 10 paces from Nexy.
Nexy does not declare its extremely high markups - but believe me they are way, way too much.
Walk across the road - 10 paces - to Bamboo travel - and get virtually the same trips and service that Nexy offers for substantially less money.
I have seen criticism about Nexy's markup and I know from experience that the criticism is justified.
Nexy quoted me US$15 for a taxi to the airport. I refused to pay that and I protested to them about their exhorbitant prices and commissions.
I got a super clean air conditioned taxi around the corner, booked by a travel agent, to the airport for US$9.
Nexy quoted me US$13 for a bus trip. I got the same sleeper bustrip at Babboo across the road, again for US$9.
Always research prices in Vietnam and you will find they will come tumbling down becuase of the widespread practice in Vietnam to massively overcharge foreigners for almost every and any product and service.
Nexy responded to my protests by saying, rather defensively, that they offer a better service and better transport. That's absolute rubbish.
All they do a Nexy is phone for a cab or a bus reservation, as do all travel agents and hotel reservation desks.
When they offer advice for a trip, they are providing no better a service than any travel agent you walk into on the street, for far less money than Nexy charges.
Despite their high rating as a hostel, their practice of charging such commissions for making little more than a booking phone call, is enough for me to boycott Nexy next time I am in Hanoi.

#1 martini has been a member since 22/5/2010. Posts: 2

Posted by amnicoll on 19/6/2017 at 06:16

In my experience booking taxis, tours and the like from any hotel almost anywhere in the world will cost more than doing it yourself

#2 amnicoll has been a member since 10/1/2005. Location: United Kingdom. Posts: 845
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Posted by martini on 23/6/2017 at 08:36

I agree with amnicoll.....But the point here is not that Nexy adds what could be considered a "normal" commission for making a booking on behalf of a client, but rather that Nexy charges far more than any other travel agent or hotel I booked with, or consulted, for the same or similar trips. Their commissions are truly extraordinary compared to other hotels and travel agencies that surround them.

#3 martini has been a member since 22/5/2010. Posts: 2

Posted by TerroirTravel on 28/6/2017 at 13:55

What do you consider a "normal" commission? I've been on trains in Vietnam where I bought the ticket a few days earlier at the station, and paid half of what another traveler paid who went through an agency. Do the legwork, get a better deal. Same with buses- avoid the agent and go to the office.

I think the title of your post is a little misleading. Your problem here is with Nexy, not necessarily all of Vietnam, and I don't blame Nexy one bit for trying to get what they can, frankly. If you don't like it, don't get in a twist, make a better deal elsewhere, as you have done- what's the issue? I had a lady on Phu Quoc grab an item I was interested in buying, ripping the price label off and telling me the price was twice what the sticker had said. So I said "no thank you", smiled and left.

That said, yes, foreigners will often be charged differently than locals in many situations. But this happens everywhere. I used to work in the ski industry in the US, and I can assure you that I got a "local discount" at pretty much every bar and restaurant in town. It happens. In that situation would you as a tourist demand the local discount? Same same.

#4 TerroirTravel has been a member since 1/2/2014. Posts: 75
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