I've flown Vietnam Airlines a few times -- no complaints whatsoever. You will though probably get a cheaper fare with Jetstar (An Australian/Vietnamese operated business) and they're also a good deal easier to book online than Vietnam Airlines.
Flown Jetstar 3 times in the last 3 months in and around Vietnam, and have 1 more flight booked for a month from now. No complaints at all so far, although some Vietnamese people told us to avoid them for safety reasons and pay the extra $ to fly Vietnam Airlines. Jetstar's record seems fine to me though.
From my experience (2 trips to Vietnam) you're just asking for problems if you don't fly Vietnam Air! I would never fly Jetstar again, EVER!
#4 daawgon has been a member since 17/4/2007. Posts: 1,113
Just got back from a trip to Vietnam and used both Vietnam Air and Jetstar. I would definitely recommend Vietnam Air over Jetstar any day. My Jetstar flight, along with all the other flights headed to my destination for that day via Jetstar, were canceled and I missed an international connection because of it. It was not due to any weather related condition as all the Vietnam Air flights were leaving on time. No explanation was given for the cancellation other than they did not have a plane at the airport at that time and could not get one till the next day. The Jetstar staff pretty much refused to help with my situation in the slightest. They would not even contact the company my connecting flight was with to let them know we would be late and see if we could reschedule the missed flight. They offered no refund, reimbursement, or even an apology.
#5 a114 has been a member since 18/2/2009. Posts: 4
Vietnam Airlines is a bit difficult on-line and actually not all flights are even listed. Do this and you will love yourself later. Contact a Tour Operator in Viet Nam. I used Ngoc with More Fun Travel last month and she took care of everything even pulling the right strings to get me a hard to book flight over the Reunification Day holiday. You will not get 'taken' or 'cheated' if you use Ngoc - I'll personally guarantee it. And in addition you'll have the flights you want when you want them. Just a side note - that same holiday I mentioned, the Jet Star counter had several locals up in arms over something. They are a discount carrier - look at the prices Vietnam Airlines, for what they are offering doesn't get much more discount. Don't risk it - go Vietnam Airlines.
#8 anhluc has been a member since 15/5/2009. Posts: 32
I travelled on Vietnam Air in March 2009 and way back in the day (2001). No problems either time. In March, we were bumped, however, it was a minor thing. When we reconfirmed two days prior one of the many flights between Hanoi and SGN had been cancelled and we were on the flight one hour later. It was so not a big deal and we could have gone one hour earlier than our original flight. But, please, RECONFIRM YOUR FLIGHT.
FYI - The ticket was slightly more expensive that Jetstar, but Vietnam Air had a much better excess baggage policy, something we were concerned about because we were carrying an extra 15kg of climbing gear. They didn't charge us anything for it. This is the biggest reason we fly major carriers. We flew Jetstar from Sydney to BKK and ended up paying over $200 extra for baggage whereas none of Thai, BKK Airways, Laos Airways, Vietnam Air ever charged us for being somewhat over.
#9 amazon_blonde has been a member since 20/12/2008. Posts: 116
As amazon_blonde infers, extra baggage charges ARE an increasingly profitable component for low cost carriers. Jetstar is one of the worst, but they are not alone.
Increasingly, ALL carriers are weighing/sizing luggage - not just low cost carriers.
So, when you turn up to the check-in with additional luggage, the airline is in the winning position - and many cash in big time. To avoid being ripped off by an airline, make sure you buy the extra baggage weight / size at time of purchase (if you are going to need it). When you purchase the extra baggage / size option at the time of buying your ticket, its always way way cheaper.
Just for your info, Business Class is available on several Vietnam Air flights (they often fly wide bodies between HAN and SGN - 777 and 333) and it is a real bargain on these domestic routes.
#11 daawgon has been a member since 17/4/2007. Posts: 1,113
im finding it impossible to book online with vietnam airlines from the uk, the site will not accept any c/c. any ideas?
#13 laallee has been a member since 27/4/2009. Posts: 46
thanks bruce, its all sorted now. its alot easier dealing with a vietnam travel agent than a u.k one.
not long now.....
#15 laallee has been a member since 27/4/2009. Posts: 46
hi, i managed to get seats for $35 flying nha trang to danang, dont know and i dont really care if its the right price as its got to be better than a train journey or bus. all done via a vnn travel agent as the vnn airlines website would not accept my c/c
#17 laallee has been a member since 27/4/2009. Posts: 46
Try VietJetAir. I have not tried it yet but perhaps it is worth giving a try.
This is what I found while surfing the net last year:
#19 pinoytraveler has been a member since 18/1/2012. Posts: 13
I agree with you 100% since I have the same experience with premium airlines like Singapore Airlines and Vietnam Airlines. They never charged extra for the excess baggage. But it is a shame that other premium airlines are not as nice when dealing with passengers' excess baggages.
On the contrary, budget airlines like Air Asia and Jetstar will strictly ensure that you pay excess baggage fee if you cross the prescribed limit. But I think it is only fair to give them the opportunity to augment their income after selling a cheaper ticket to passengers.
Every year I fly with the Philippine budget carrier, Cebu Pacific Airlines, from Ho Chi Minh City to Manila and I always pre-book excess baggage when purchasing the ticket to avail of the big discount of up to 70%.
#20 pinoytraveler has been a member since 18/1/2012. Posts: 13
Hello, I'm traveling this summer to Vietnam and am planning to do a few domestic flights within the country. I was hoping someone would be kind enough to give me an update as to the current options and opinions regarding flights. What's the general consensus regarding travel with jetstar and vietjet? Thanks
#21 Triguy has been a member since 10/3/2013. Posts: 3