Nope, never had a problem with any of the ATMs in Vietnam, did you try contacting HSBC?
#2 KazAussie has been a member since 18/7/2009. Posts: 221
HSBC Vietnam, seems quite able to easily thieve money from its retail customers. The “world’s local bank” stole money from me in Saigon by means of its fraudulent service and misinformation to me. I think the Vietnamese banking sector is pretty atrocious even compared to the banking sectors in many other parts of the world.
#3 B_Dempsey has been a member since 3/1/2013. Posts: 1
i'd second Kaz's advice above to contact the bank directly. double check your receipt as well as the amount that was debited from your account to make sure the shortage was what you fear first and also check to see what exchange rate was used. in all the times i've used ATM's overseas, i've always had exactly the amount come out that was supposed to come out, which is what makes this all the more odd. anyway, maybe you aren't the only one who had trouble with this particularly location and hopefully the bank can help. sorry for your loss. regards.